Placed order for smartxx and xbox component cable
on 12/16
12/19 ship
12/23 receive

However, it seemt that they have send me a ps2 component cable??
Email for response with photos of wrong cable on 12/24.
Another email using their website on 12/30.

I have not yet receive any response so far. Will keep update how they going to resolve this.

Order #3014: SmartXXv2 Halloween

I ordered this Tuesday 21 December, 2004.

Airbourne Express Overnight Shipping

My order was promptly billed and marked as shipped on the 21st, but for some reason it wasn't "acutally" shipped from their store untill the 23rd. At that point, It was marked as delivered the night of the 24th, but actually, I had to go pick it up at the DHL sorting location, and even then it was only because otherwise it would've been delivered monday the 27th. I have a version 1.6 xbox, I installed the LPC, the modchip etc and it booted great. THe chip would not flash, I could not update from the 4 month old 3325 bios that were still on the chip to the newest SOS (3331) that came out in early November. After extensive discussion with the people and devs over at the SmartXX forums, and in their IRC room, we came to the conclusion that the chip should be RMAd, as even if it was just the BIOS, I needed one with the most recent SOS.

I RMAd the chip (their adknowledgment that I wanted to do so took 2 days), sent it back(about 4 days, on DHL 2 day shipping). They recieved the package the morning of 1/4/05, according to the tracking info. The day of 1/7/04, I finally recieved an email notifying me that they had recieved it and that it "worked fully and functionally with their xbox" and that it would usually take about 2-3 days before they could ship a new one.

My response was to again (4th time in an email) explain why I had returned it as stated above, asked them kindly to please send me a chip with the newest SOS from the company of whose product they were selling, and to pelease do it in the fastest possible manner. I then thanked them for all of the above.

Now, it is 1/8/04, and I obviously won't hear from the company untill Monday, even though the above email was sent at about a half-hour after reciving their email.

So so far, the customer support has sucked. (Not even a damn phone number) Technical Support is Non-existant. Product did not work as advertised. Shipping took longer then method payed for. I would not reccomend them again, but that may well change if the whole matter can be resolved well.

c1utch

I also ordered a smartxx chip. The shopping basket said they had them in stock. I get an email Monday stating they are out of stock and will recieve more Wendsday. Well its the following Monday and no chip. While I know that sometimes this is uncontrolable because of the supplier. I think I might choose a different store and different product. Their site should be updated to back ordered if they don't have any in stock.

Ordered 1 X3 chip:

12/17/2004 Processing AVS
12/17/2004 Credit Card Problems - Billing Address
12/19/2004 Processing Updated Billing Address:
12/19/2004 Credit Card Processed
12/19/2004 Shipped (Sunday)

12/22/2004 Received (Wednesday)


I think these guys are awesome. Resolved this small error quick and shipped out quickly as well. I really like their 5.00 off promotion.

I will do business w/ this company again and I recommend them to others!
A+++ smile.gif

NEVER shop there!

12/05/2004 Processing
12/15/2004 Credit Card Processed

Still no shipping, no chip, no respond. Think they are dumb or blind or both. LOL

This follows up the previous order from gameshop.

Orginal:

Placed order for smartxx and xbox component cable
on
12/16
12/19 ship
12/23 receive

However, it seems that they have send me a ps2 component cable??
Email for response with photos of wrong cable on 12/24.
Another email using their website on 12/30.

I have not yet receive any response so far. Will keep update how they going to resolve this.

Update:

01/2/05 - Sunday Got email reply with RMA number
01/03 - Monday-Send the wrong cable back out of my own pocket. priority mail $3.95
01/09 - Sunday- Email calims that the replacement is being send
01/18 - Tuesday - replacement cable came with label of first class postal mail dated 1/10

I would said that they are slow when it comes to shipping since it would take no more than 3 days when I send them the wrong cable back on Monday while the replacement cable wasn't send until the week after on 1/10 which took another 8 days to arrive.

Order Number:3368

Place order on Saturday, March 5 2005.

***March 5 2005*** Order Status: Processing
***March 7 2005*** Order Status: Credit Card Processed

Waiting for the order. Hasn't been shipped yet? WTF. Will email and report back.

Order number:3368

just reporting back on what's occured since then.

Emailed them on March 5 2005. Took them 6 days to reply. The message below is their excuse:


Dear Sir/Madam,
We apologize for the delay in responses to your emails. Our servers were
experiencing problems and server upgrades that are now rectified. We are in the
process of answering all of our backlog emails.

Your order has shipped Tuesday, March 8th. We are sorry that you have not
received shipping notification and that your order history has not yet updated.
This is because of our servers issues abovementioned that are now rectified. We
are in the process of updating all orders to their respective status of
transit.

We apologize for any inconveniences caused by this.

Best Regards,
GameShopUSA.com
Customer Care

bunch of bullshit if you ask me. they say my order was shipped out on the 8th of March. I received my product March 21 2005. 13 days after the supposed shipment and not the 2-3 days ups like they guarantee. will not be doing business with them again. very poor customer service and slow delivery

Well I'd like to give a thumbs up review, but my product is not here yet I sent the customer service an email asking which address they shipped to since I live in the dorms, and my billing address is back in seattle, but I have not gotten a response yet. I'm hoping its either my dad was being stupid and didn't see the package for me in my room, or the mail service here seriously sucks. I'm not sure if USPS is going to give me a delivery confirmation cause I used USPS Priority Mail (2-3 day), and my item was shipped on 04/07/2005.
we'll see how this gets resolved, I will have updates on this but I'd like others to know incase something is going down.

Cthulhu32: An email was dispatched to you on April 16th. As well, the tracer on the package was complete yesterday, April 23rd, and also an email was dispatched yesterday.

Please feel free to email (Staff@gameshopusa.com), PM, or AIM.

THE site for buying chips and stuff. I ordered an x3 and control panel at 19:30 monday. Email 2 minutes later. tracking email 22 minutes after. Shipped at 20:45 monday. Arrived at warehouse OHIO 02:33, left warehouse 02:41. arrived warehouse MILWAUKEE 07:35 arrived at my house at 10:14 tuesday. That's right i got item 16 hours after i ordered it. So in conclusion, buy your chip here!

P.S. I have bought a x3 in the past from Systemmods. i got a bad chip.

GO GAME SHOP USA

ok, update and no mod chip... holy sheet..

here's an email I got from them on April 22nd,
"Dear Sir,
We apologize for the delay. We did receive word from USPS today regarding your
package. They were unable to trace the package, therefore the package is in a
lost state and if is found it will be shipped back to us.

We will be shipping you a new package via expedited shipping for the
inconveniences. However, we are currently out of stock on the GameCube Gamebit
Screw Driver Bit. We are expecting to receive more early next week and we will
ship your package once we receive more instock.

We apologize for any inconveniences caused by this.

If you have any further questions or concerns, please do not hesitate to contact
us."

so apparently I'm on hold until they can get the new set of gamebits, and I don't want to deal w/ cancelling that part of the order and just using a bic pen since that'd probably delay it even more.
So far things are looking not so good, at least I got a response, but the fact its thursday the 28th, and I was supposed to get my chip on the 7th. I understand entirely that the chip was lost by USPS and gameshop was not at fault, but I emailed them again and asked about the current status on monday, and haven't heard anything yet.

... to be continued I hope.

I've placed 6 orders with GameShopUSA since September of 2003 and in the past they have ALWAYS been great to work with. Prompt, courteous and always the best prices I could find. I still believe they're the best place to order any modchip related merchandise from but on this latest order I am having a HORRIBLE time, and I'm hoping posting here will help.

I originally placed my order of a Premod PS2 on March 6th 2005. After 2 weeks of no status updates I emailed them asking for one. I got a reply saying that they were unable to get a hold of a V9/V10 PS2 and would I mind getting a slimline + diode fix? I responded saying I'd rather wait if possible for a V9/V10, but if they didn't think they'd ever get another one then I could cope with a slimline.

3 days later(March 23rd) I get an email telling me my order has been cancelled. I checked their site and they now listed the V9/V10's as having 2 in stock and shipping immediately. I tried emailing them but never got a response, so on March 31st I placed the same order again, and this time I put in the comments field "If you are still out of V9/10's I'm willing to opt for a Slimline PSTwo with the laser fix and DMS4 installed."

On April 18th I sent another email asking for the status of my order. I recieved a response telling me that they had never recieved my response on whether or not I was willing to accept a slimline. I let that slide, assuming that they truly never did get my email for the first order, and then didn't notice the comments I had left for the second order. So I told them that yes, I was willing to accept a slimline. I waited another week, and on April 26st I emailed them again asking if there was a problem or if not how long I should expect to wait. I didn't recieve a response, then on April 30th I sent another emailing asking them the same thing, this time more insistently. Still no response, then I sent another email on May 3rd(I haven't recieved a response from them since 4-19-2005)

At this point I noticed that shortly after sending these emails I'd recieve a blank email in my mailbox very soon thereafter. Originally I didn't link this to my emailing GameShopUSA since I do a lot of emailing, but in viewing the patterns of these blank emails(No from, date, subject, header, etc. only a timestamp of recieved time) I noticed I recieved them all within 24 hours of emailing GameShopUSA asking for a status update. So I'm thinking maybe my provider(Comcast) is blocking their emails.

For this reason I'm posting here, hoping that they read this post and can either contact me here, or via PM's. It's been 60 days since I originally placed the order, but I still think GameShopUSA is the best, and I'm hoping they can still fill my order. I don't think anyone would be as patient as I have been, but I can see a potentially valid reason for every misstep along the way. Please respond, GameShop!

Put in my order for an S.P.ICE on the 22nd, it's now the 26th and still processing. No response to my email inquiry as of yet. After reading some of the other posts, I'm none too confident about this purchase. If I don't hear anything in the next little while I think I'll be ordering elsewhere.

Bought a motherboard from them via the X-S BST. Was shipped quickly, packed well and as a bonus I recieved the matching HDD that I didn't even know I was getting. Great deal and I wouldn't hesitate to buy from them again.

OK, I made and order for a Xenium SP Ice on May 19th and have yet to get a delivery confirmation. When I check my account, it still says 'Processing'. I sent a message asking about the order that is over 2 weeks old and have yet to get a response 3 days later. As things stand, I will probably not order from these guys again, if this order is any indication of what lies ahead. Very dissapointed. Order #3581


-Ernie

Bought a X3 C.E. + X3 PANEL.

Sent day after payment (paypal) and arrived in 3 business days...


Sorry to see the other folks that are not having as good of an experience,I am sure they will make it right...

i bought the x3 and the x3cp from them and have had no problems A++ sellers fast emails and fast shipping (i should have gone w/ overnight... I hate waiting)

He responds to your questions promptly and ships your merchandise inmediatelly. I ordered some x3 ce's and x2.6 ce's from him on thursday and they arrived on thursday. Great seller only one problem, I got 2 chips defective they won't turn on at all. I just PM him I hope I can get a replacement for both but other than that I like their service.

I orded a few chips from them, haven't had any probs either. shipping was pretty fast.

I bought a xecuter 2.6 modchip. Came a few days later, well packaged. It was very cheap, and they informed me of each step, (card verification, processing, shipping) and even provided a tracking number.

I bought a x2.6, came fast and they notified me of everything. I got emails when it was processed, verified, and shipped. The tracking number didnt really say much, but at least they gave one. Order number #3670

Order Number: 3706

I bought a premod Xbox w/Xenium Ice and another Xenium SP.ICE mod chip from GameShopUSA.com. I ordered late on a Thursday and received a very courteous phone call Friday morning that I had chosen a shipping method (Airborne Express) that was for mod chip only orders and not for premod xbox systems. They corrected the shipping method and adjusted the shipping charges accordingly and told me the order would ship out on Monday or Tuesday. My card was charged on Monday.

There was a delay in delivery of my package so I sent several emails asking for the status of my order. They returned all emails quickly (within 24 hrs, most within 2 hours) and always provided courteous professional replies. The emails all said the order had been shipped so I was starting to worry a little.

My package was eventually returned to GameShopUSA because of a mistake in the zip code. I accidentally input a zip code from a previous address. This was completely my fault and verified by checking the personal details of my account on GameShopUSA.com. I corrected the address on-line and sent an email to them with the correct zip code and the package was re-mailed the same day it came back to them and I received it shortly after.

The received shipment was packed very well. The Xbox was brand new as advertised and re-packed in original box. All controls, cables, and papers were still in original plastic and Xbox still had protective plastic film on it.

I opened the Xbox case to inspect the chip installation. The Xenium Ice was professionally installed with very clean solder joints and the additional external LED panel was even installed and mounted to the front panel of the Xbox. The system booted to the Xenium OS and worked perfectly. I already had a hard drive prepared to install in the systemem so I dropped it in and everything worked great. This was a great birthday gift for my daughter.

The prices were great as well.

I installed the SP.ICE mod chip into another xbox and it worked perfectly as well.

I highly recommend GameShopUSA and have already ordered two more Xenium Ice Mod Chips from them, Order Number: 3783. As long as they continue to provide this high level of service with quick courteous customer support at great prices they will continue to get my business.

-darren

Just wanted to share my experience with Gameshopusa.com:

I'm sure that this company's prices are very competative with the other mod chip resellers out there, however that's only a great deal if you don't have any problems with your order or with the recieved product. This is where customer service comes into play ... in short they have none.

I ordered an Executer 2.6CE Lite from this company via Overnight Delivery on July 12th '05 and recieved it later that same week. Once I had it I brought it to my installer (I'm no good at 1.6 rebuilds) and he discovered that the chip was defective. I recieved an RMA from the company on July 21st and sent it out priority mail to the company which should have been recieved by the 25th at the latest.

There was no e-mail confirmation that the RMA'd product had been recieved so on 7/30 I e-mailed to see if there was any update. The response to that e-mail was that they had the product and it would ship out Monday. I wait until the end of the week and still no delivery of the chip (still no e-mails sent by this company other than replies).

On Monday 8/8, I recieve the reply that they are currently out of stock on this chip and have been for the past two weeks (though while checking the site waiting for my chip they showed in-stock). But a chip will ship out as soon as they have some in stock. I reply back that this really won't work, and I would either like some kind of comparable chip or a refund of my money. In response to this all I recieved was an appology and the chip would be shipped out as soon as they had some more in stock.

I have never had this much trouble in getting something replaced. The chip was verified defective according to the e-mails. It was probably damaged by the shipment in a cardboard envelope that it came in (not the best way to ship any thing electrical).

In short I hope this may help persuade others to not do business with this company. Sometimes a lower price isn't worth the hassle, I have learned my lesson and just wanted to share this experience. I don't believe I was ripped off, but just thought this would an experience worth sharing.

Below is an Ebay link to my ratings (mostly sales) so I know that customer service is quite important to get return business.

-AJH

http://feedback.ebay.com/ws/eBayISAPI.dll?...serid=aheffner2


-Sorry for all the spelling errors

Order Number: 3783

I ordered two Xenium ICE mod chips from GameShopUSA.com late on a Friday and received them on the following Tuesday. I like these guys.

-darren

Recently orderd a Smartxx v2LE bundled with USB adapter and copy of Xebian. Order was confirmed instantly, also IMed GameShopUSA to provide me with tracking number, they did once it was shipped. By the time I went to check the status on where it was at in shipping it was already here! Only took 3 or 4 days in total with regular ground shipping (I dont exactly remeber but it was fast). Easy transaction, would definatly do business with them in the future.

Thanks GameShopUSA

neoczar

Order #3843
Order placed Tuesday 30 August, 2005
1 x SmartXX (Version 2) Limited Edition Kit

Well the chip was marked in stock and it said "Ships within 24 hrs" So I ordered it. After 3 days my order status still said processing so I sent an email asking why and in response(maybe not in response) I got an e-mail back telling me my status had moved to "credit card processed."

The whole business week has passed and the chip still has not been shipped, the status still says "Credit card processed" and I have not received any notification of further progress.

I don't know what's going on over there but I am not happy with the service so far. If I had ordered from modchipman I would have had the chip in 3 days or less, as always This place is located about 30 miles from me in NY and is taking wayyyy too long.

Order #3847 (Partial Shipment)

First order.

I needed it overnighted but he couldnt do it. Got most of the items packed well, but I didnt get a Gamecube opening tool I ordered. The order status says"to be shipped on 9/12 ", but 10 days later, nothing. Sent an email 3 days ago , no repsonse.

Items ordered

2 x Aladdin Advance XT $35.98
1 x GC qoob SX modchip
- GC Opening Screwdriver w/ handle: Yes $37.99
1 x GC Viper GC Case (Translucent Purple) w/ LED
- GC Opening Screwdriver w/ handle: No $29.99
1 x PS2 Cosmo RF Wireless Lightgun $36.99

line item says
----
09/06/2005 Partial Shipment To be shipped on 9/12
1 x - GC Opening Screwdriver w/ handle
---

Hmm..

Order number 3889

I ordered a DUOx on 21 September. The order confirmation states: "processing". No response to emails. I feel kind of bad since I recommended this company to a friend that also ordered a chip (an infinity for PS2). His order also says processing. I guess the 2-3 day express mail is just a suggestion and not the actual shipping time.

GameshopUSA, if you read this, should I just cancel and order elsewhere? The same day I ordered from you guys, I ordered a tractor part from England and I received it 2 days ago. I live in Southeast USA.

Any response?

Hi everyone, I just wanted to share my experience with gameshopusa, order #3854. I have included an e-mail log of the experience. You can read it if you want and draw your own conclusions, but I must say I can't recommend gameshopusa. I originally ordered an X3ce on Sept. 4, but after a month and still no chip, I cancelled. They said they were out of stock, but during this whole process the web site showed it as in stock. The only good thing about gameshopusa is that they won't charge your card until shipped, and you can cancel your order at any time before they ship. If I were to do business again with them, I would e-mail or call ahead and MAKE SURE they have the item in stock. I may try them again sometime in the future, as they do have good prices and other people have had good experiences with them, but I will be very cautious and quick to cancel if any problem comes up.

Jon


I originally ordered an X3ce on Sun, Sept. 4, and the web site showed 16 or 17 still in stock.

Fri, Sept. 9
Dear Sir,
We are sorry to inform you that we are out of stock on the Xecuter 3CE Kit. We are expecting to receive more instock early next week. Your order will be shipping the same day we receive our stock. Please note your credit card has not been charged and will not be charged until the items are ready to ship. If this is unacceptable, please contact us with a cancellation notice. If you have any further questions or concerns, please do not hesitate to contact us. Regards, GameShopUSA Phone: 973-462-0708 Your order has been updated to the following status. New status: Processing Please reply to this email if you have any questions.

Wed, Sept. 14:
Hello, Is there any ETA for this order? I was hoping to expect it by this Friday, as it is a bit of a time sensitive issue for me. Thanks, Jon

Thur, Sept. 15:
Dear Sir/Madam,
Unfortunately, we did not receive our expected stock early this week, our shipment was held in customs unexpectedly. We are now expecting to receive more stock late-early week and your order will be shipping then via expedited shipping. We understand that you have waited patiently and cooperatively and we would like to thank you for this. If this is unacceptable, please email us back with a cancellation notice. Please note your credit card has not been charged and will not be until your order is ready to ship. Again, we apologize for any inconveniences caused by this consecutive delay. If you have any further questions or concerns, please do not hesitate to contact us. Best Regards, GameShopUSA.com Customer Care

Tue Sept. 27
Hi again, Any update on this order, as it appears from the message you were supposed to get more in stock last week? Thanks again. Jon

NO RESPONSE

Friday, Sept 30:
Hi, I ordered an X3ce on Sept. 4 and I thought it was supposed to be in stock and shipped last week (order #3854). I would please like to know its status. Also, I have a gift voucher balance of $11 that I would like applied to this order if possible. Could you apply the voucher to my order and let me know when you expect this to be shipped? I have waited patiently and would rather not cancel if I can expect the chip to be shipped soon. Thanks, Jon

Sat, Oct. 1:
Dear Sir,
We are sorry to inform you that your order has not been processed or shipped. As to our prior email, this is because we ran out of stock on the Xecuter 3CE. Unfortunately, we did not receive our expected stock this previous Monday, our shipment was held in customs unexpectedly. We are now expecting to receive the shipment early this week and your order will be shipping the same day we receive more stock. We understand that you have waited patiently and cooperatively and we would like to thank you for this. If this is unacceptable, please email us back with a cancellation notice. Please note your credit card has not been charged and will not be until your order is ready to ship. Again, we apologize for any inconveniences caused by this consecutive delay. If you have any further questions or concerns, please do not hesitate to contact us. Best Regards, GameShopUSA.com Customer Care

Mon, Oct. 3:
Hi, I have $11 in my gift voucher account. Is there anyway this $11 can be applied to this order since it has not yet shipped (order# 3854) ? Thanks, Jon

NO RESPONSE

Tue, Oct. 4:
Could you please cancel my order (order# 3854)? I understand that you may be having customs problems, but after waiting patiently for 1 month I have decided to place an order with someone that has the item in stock. Sincerely, Jon

Tue, Oct. 4
Dear Sir,
We are sorry that we were unable to fulfill your order promptly. Your order has been cancelled and an email has been dispatched confirming the cancellation. Also we have received our delayed stock today, if you would like to un-cancel your order, please inform us and we will have the order shipped the same or next business day. Again, we apologize for any inconveniences caused by this stock outage. Thank you for your cooperation. Best Regards, GameShopUSA.com Customer Care

Tue, Oct. 4
That is unfortunate, because I cannot cancel my other order. However, I would like to place another order with your business in the future. Is there a way to get back the free shipping ($5 off) coupon I had originally placed with this order (the XBSCN5OFF coupon). Thanks for your understanding. Jon

NO RESPONSE

Update on order #3843
Placed Tuesday 30 August, 2005
1 SmartXX V2

Just an update to my previous post. Let me start off by saying that gamshopUSA has the most apalling service I have EVER seen anywhere. McDonalds puts it to shame.

It has been NEARLY 40 DAYS and I still do not have my chip. What's worse is that I have been keeping in contact with them, and the process still isnt getting anywhere.

Here is the long long long story as best I can remember it. (I still have all of the AIM logs and E-mails but i'm not going to go through them right this second.)

Chip ordered Tuesday 30 August, 2005
As stated in the previous post, it took an excessively long time for them to process my order, and over a week to even ship the chip when it was marked "in stock, ships within 24 hours"

Chip received roughly 12 days late. Installed chip, and it receives no power. I checked, double checked and triple checked everything in my xbox, even connected an old X2.6 and everything checked out. The chip was a dud. I e-mailed them about it and in about 3 days they responded with an e-mail telling me to ship the chip back at my expense.
Not wanting to e-mail back and argue shipping, thus waiting longer, I complied. The chip was shipped back to their location which happens to be 10 minutes from me.
5 or so days pass and I e-mail them asking if they received the chip. They reply back they did indeed receive the return and my new chip would be shipping the next day.
About 5 more days and still no chip. At this point I e-mail them asking where it was and they respond asking me what my RMA# was. Well shucks I dont have an RMA#, I never got one because this store has a straight-out-of-china bootleg return system.

A couple days later I am contacted on AIM. He again asks for my RMA# again so that he can check if the return was received. Huh? I tell him that he sent me an e-mail confirming that they received already. He says "hold on I will brb, trying to find the package"
He then proceded to "brb" for 3 days.

I continually IM him on aim asking about my shipment and after the 3 days he responds saying that a new shipment of chips will be in on thursday(despite the stock on their site showing multiple available) and my chip will ship out that day or friday(today). I say make sure that it is shipped, and make sure to send me a tracking number so I will know it has actually been shipped.

No e-mail.

I really can't give them any more time at this point. Plain and simple, If I do not receive my chip, or an e-mail with tracking number BY MONDAY. I will be filing mail fraud, a complaint with visa, the BBB, and I will be paying a personal visit to their location in East Hanover which so happens to be 10 miles from my location.

Bottom line, Don't mess with customers in your area. What's great about scamming people on the internet is that it is hard to take any action against the scammer. Being conveniently located nearby means I will have an easy time informing his police department.

Final update on order #3843
Placed Tuesday 30 August, 2005
1 SmartXX V2


After I sent an e-mail to GameshopUSA very similar to my last post, threatening to file complaints if my chip was not shipped within a few days, they responded back telling me that the chip is Out of Stock and discontinued despite showing 7 in stock on their site (Very much like chooch44's experience)
I think it's a little strange that a few days prior, they were telling me they had a shipment coming in.

They offered me another chip from their site but I declined, just wanting a refund. They said my money would be refunded the next day, but it took 5 days(I'm not talking about the processing time, i'm talking about the time it took them to actually do it.)

I finally got my refund and I am grateful I made it throgh their service alive. It was driving me insane.

So basically over the course of about 50 days, they have bullshitted me about 7 times, didn't do one thing right, and eventually owned up and told me that they couldn't complete my order.
Plain and simple, trying to deal with GameshopUSA was the biggest mistake I ever made shopping online and was the single worst experience I have ever had with service anywhere. I do not recommend buying from them unless you love to hear excuses and like to have your time wasted.
Gameshop gets a -1/10 from me because after this whole process, I actually lost money on the return shipping of my defective chip.


DO NOT BUY FROM GAMESHOPUSA

Order #4019
December 8th, 2005
Xenium SP.ICE Xbox Modchip

The order has been waiting and "processing" for more than 5 days now. The item is in stock, as when I ordered there was 65 quantity left, and now there is 62. I have sent two e-mails, both using their online form, and the direct staff@gameshopusa.com e-mail address, and I have received absolutly no reply. I am currently TRYING to contact GSUsa through AIM (GameShopUSA), but he and I haven't been able to get a hold of each other. When looking at the Better Business Bureau, they don't list a phone number. I am really disappointed by the total lack of customer service, especially since on their front page

"Welcome to GameshopUSA.com where you will receive the most excellent customer service".

I am really disappointed, and I should've had my order by today at the latest.

Order #4249

I placed an order with gameshopusa on Tuesday, Apr. 18th for a Xecuter 2.6 CE Lite and chose the overnight express option for $11 bucks extra and have yet to get confirmation of shipping or verification. I did receive an update on Wed. stating my order was processed 24 hours after I placed it and hoped to at least receive it on Thurs. but to no avail! I hate to be the impatient type but when you throw down extra greenbacks for shipping priority you expect it! It's kinda like paying for an executive's suite and getting a rollaway and a mint instead! If your gonna offer priority shipping then make it you priority to stand and deliver or find another hobby rather than wasting customer's time! We will see if I get a response from them today, if not.................

Order #4373 (Processing)
Order Date: Thursday 10 August, 2006 Order Total: $79.97


i order last Tursday 10aug,06... and it is still processing (15aug)... and sent them email question about my status.... nothing response... i will email them cancel my order... ff wasting my time.

DONT BUY IT IN WWW.GAMESHOPUSA.COM

Order Number: 4436
Order Date: Saturday, 07 October 2006
Order Contents: 1 x Xecuter 3 Control Panel (Black)
1 x Xapt3r Solderless (v1.6/B)
1 x Xecuter 3 Pro Switch Add-ons
1 x Xecuter 3CE Kit
Order Cost: $154.96
Order Status: Processing

I ordered from GameShopUSA before I read all the reviews... D-oh!

I, too, contacted them asking about my order's status (via the in-site "Contact Us" form) and have yet to receive a reply. (I submitted my inquiry to them two days ago.)

As of now, I'm willing to accept that my $11.00 "overnight" shipping probably isn't going to happen. I just wish my order would get out of Processing Limbo and ship before next week... which probably won't happen either.

If I receive an update, I'll be sure to report here.

To quote John Lydon ("Johnny Rotten"): "Ever the get the feeling you've been cheated?"

Order Number: 4402
Order Cost: $284.90
10 x X2.6CE

Ordered on Sep 1.
CC processed on Sep 29.
I contacted them on Oct 7 asking them to cancel. They replied the chips just shipped out and arrive in a day or two.
I contacted them on Oct 13 asking them to cancel since still no chips arrived, no response.
Still no word as of today (Oct 26).

Sad because I had previously ordered with them and no problems.


GAMESHOPUSA, You are dead to me.

Order Number: 4466
Date Ordered: Monday 06 November, 2006
Products: 1 x Xbox XCM Crystal Blue Case (XBXCMBLUE) = $44.99
Sub-Total $49.99
November 15 Order status: Processing



i've sent these assholes a bunch of emails with no repsonse. i am very pissed off

has anyone had any positive experiences with these guys lately?

I placed the following order this past Saturday before reading the recent reviews and now I'm a bit worried.

Order #4553
Order Date: Saturday 03 March, 2007
Products
1 x Xbox XCM Crystal Blue Case $44.99
1 x Xecuter 3 Control Panel (Blue) $59.99
Sub-Total: $104.98

as of today I'm still Processing which would be fine with me until I read the last few reviews.

Order #4566
Order Date: Sunday 08 April, 2007
1 x Xbox XCM Crystal Blue Case $44.99
Total: $49.99

Pretty much the same situation as the last guy. I too am VERY PISSED. None of my emails have been responded to.

But I'll still give it some time, but I'm afraid this is just a scam.

[size=6]DON'T ORDER FROM GAMESHOPUSA.COM

Order Number : 4576
Order Date : Saturday, May 12th, 2007
Order : XCM Crystal Blue Xbox Case

Well, it looks like its fallen into processing hell, and theres no option to cancel, and they have ignored all my emails.

Stay the hell away from this site. If you value your money.

Wish I stumbled onto this review page sooner.