Order # 4847642

I ordered on June 22nd and I still have no chip and no tracking #.....

Hey,

Your credit card was not charged, i just checked.

You want the ICE with or without solderless?

I'll do you a custom price, let me know.

------------------------------------------
Regards,

ModWhiz.com Staff






Sent three e-mails to get bulk purchase in place. After three e-mails should I call it quits?

I wanted to order 10-25 chips and was quote $10 cheaper per chip direct from Team Oxodus. So what gives?

I ordered my Xenium ICE on July 1st with overnight shipping and received it the next day.

Second time I deal with Modwhiz and both times got my chip fater then expected.




ModWhiz you rock!

BGDre12@aol.comI pre-ordered an ICE, got the order#, e-mailed them 3 times and still no response with a tracking #. It's gettin on my nerves..i ordered mine on june 25 it is now july 7......modwhiz, plese answere atleast one of my e-mails....thank-you.....order#4871948.

How do I cancel an order if I can't get a reply from the seller?????? Is there any seller that has the xenium ice in stock????? Mine has been on order since June 22nd.....

Order Number: 829940901


I dont know what most of these guys are talking about, but I ordered my xenium ice kit on June 30, 2004 with the overnight option and I have not received a tracking number and or my stuff. I have emailed the shipping dept. at least 5 times already with no response and or tracking number. I paid extra for the overnight option and for what. Why cant these people at Modwhiz return emails, I know there busy and all with the mad rush of us tryin to get these chips but dam let us know if they are out of chips, let us the consumers know something this is B.S.

Hey guys,

Unfortunately it was the first time we ever did a pre-order sale and we have learned valuable lessons from it!

ORGANIZE, ORGANIZE AND DONT RUSH!!!!

LOL

Well anyways, almost all the packages are gone, except for a few that were misplaced during the shipping process which went out today.

All our emails are being answered as I type this but myself & the second modwhiz employee so we should be up to date shortly.

I apologize again for the delays, everything should already be back into place or will be very very shortly.

As for the shipping, please do understand we got our ICE chips with solderless last Wedsnday (June 30th) and started shipping the same day. The ICE chips alone came in on Friday, so those orders went out either Friday or Monday.

Also, please factor in the Canadian (July 1st) & US hollidays (July 4th) and this pretty much set back Canadian orders by 1 day and all US orders by 2 days.

So considering we were on schedule as per our site (Week of June 28th) we did do our best to get them to everyone as fast as possible, which did backfire a little on us on a small amount of orders.

If anyone has not been taken care of, most have, please either email shipping@modwhiz.com , or on irc in #modwhiz or #ozxodus PM "ModWhiz" or alternatively MSN via modwhiz@hotmail.com

Again we apologize and thank you for your patience,

ModWhiz.com Staff!

PS: The phone sales/shipping info line we promised should be open Monday!!!!

The false advertising claim above, obviously shows that "sha" either does not know how to calculate at a grade 3 level or is simply a competitor tring to create problems.

25 pieces of Xenium Solderless retail at $59.95 each.

$59.95 * 25 = $1498.75

$1498.75 - 250.00(discount) = $1248.75

Wait a second!!!! What does our site say?

Yes, thats right $1248.75

Right, false advertising at is best... NOT.


Regards,

ModWhiz.com

I've received my 2 ICE's I've ordered from ModWhiz.

I've been having some problems in the beginning. Especially via email. However, I have to say that once I contated ModWhiz via IRC, all was straitend out. I changed my order from 1 normal solderless Xenium to 2 ICE solderless. He shipped them the 6th. Talked to ModWhiz on IRC the 7th and received my tracking number. the 8th, I received my package. Keep in mind, that I live in Europe, and shipping usually takes up to 5-8 days.

I'm very pleased with the way ModWhiz handled my order, but I do have to say that reaching him on IRC goes way faster then trying via email. ModWhiz allways hangs out in #OzXodus or in #ModWhiz on EFNet. Try it.

The next orders I place will also be with ModWhiz, count on that.

Greetz Vincent.

You just lost 25 chips that I do not plan to buy from you and future purchases averaging 60pcs a month. You apologized for you mistake in an e-mail, then said you would accommodate me, I saved the page if you want me to post I will. I will even forward it to the BBB if you were a US business.

Bottom line: Customer is always right and saying a customer can't count is not right. I want the chips at the price they were listed at so if you don’t plan on selling just say you can’t and you made a mistake. I understand everyone makes mistakes. Coward. Your business will not last with tactics like this. Kickbacks only go so far. This guy cares about one thing and that is making the most money possible, penny pinching every cent and not being accountable for what he claims they can do. I am a verified installer and take care of my customers so to be treated like this on the scene is bad. You lose my business and my customers business.

Good luck with your attitude. I just wanted results. 4 unanswered e-mails after the last posted above, and this will be my last post.

I will also notify scene news posters not to post direct threads from your site being you are not accredited to stand by what was posted. I am not the only person that saw that post at the price listed.

http://www.modwhiz.com/xenium_ice.php

I did not want solderless? I wanted ICE Combo.

Check it for yourself, change it please.

sha, unfortunately you caught me at a VERY bad time in the middle of pre-orders and I was stressed.

Anyway, you are somehwat RIGHT but still wrong.

The site clearly indicates the following:

25 Pack of Xenium ICE Mod Chips @ $1023.75
Save $225.00

When you click on the order button in the cart it shows:

25 Pack of Xenium ICE Special Edition Chip & No Solder Adapter - Save $250

Obviosuly, we are not charging more then indicated, our webmaster made an error on the links... and it was charging for the solderless version of the 25 pack.

Mistakes happen.

You simply outright accused us of false advertsing, which got me upset.

WE DID NOT FALSELY ADVERTISE.

It clearly shows you were paying for the other solderless combo's, it was a mistake which happens, but claiming flase advertising is pushing it.

Eiter way, we were under the impression that you wanted the solderless.

The reason they are cheaper then the OzXodus price is the volume discount we offer as per other official distributors.

Anyways feel free to contact me via PM if you wish and I can rectify this for you ASAP.

Regards,

ModWhiz.com

As for the others in this post,

All emails / trackings have been sent out as of Friday & Saturday the time of this posting.

If for some ODD reasons you haven't received yours please PM or email ASAP!

Thanks.

ModWhiz.com

I ordered and Ice on Monday from Modwhiz, and it arrived next day (yesterday). It's already installed and working great on a 1.6!

"Flawless victory!"

Thanks!
MC

I order last week and still havent received mine. I was charged though as soon as I put the order through. I have also emailed about the tracking number and was told mine shipped and I would get the tracking number. That was Friday. never got a tracking number. Paid for 2 day delivery and its thursday and still no chip. The last thing I want to do is deal with a dispute to my credit card.

I pre-ordered a mod chip from modwhiz and after they did not reply to my e-mails within the 24 hour timeframe I was a little worried. It was about the time I was getting worried that my chip showed up at my door. I was surprised and impressed at the same time. A few days later I recieved an e-mail from modwhiz stating my tracking number and other vital information, as well as stating that modwhiz was backed up with numerous ice orders that they couldnt get to them all at once. Overall, I am quite satisfied with their services and I ordered another Xenium ice chip from them today, and will continue to do so in the future.

I still haven't recieved mine, but the package could either come today or tommorow and be on time. (2-5 day method) I hope that mod-whiz is not turning into a scam.

Ordered on:
Order ID: XXXXXXX (will provide by PM)
Date: Saturday, July 10, 2004. 12:37:39 PM. EST

Credit card charged
From: myPaySystems.com
Sent: Saturday, July 10, 2004 12:20 PM PST

Request for tracking number:
Sent: Wednesday, July 14, 2004 1:08 PM PST
To: 'shipping@modwhiz.com'

It is now Monday, July 19, 2004 10:02 AM PST (westcoast Canada)
NO REPLY FOR TRACKING NUMBER, NO MODCHIP YET!

Request for tracking number:
Sent: Monday, July 19, 2004 1:50 PM PST
To: 'shipping@modwhiz.com'

It is now Tuesday, July 20, 2004 9:02 AM PST (westcoast Canada)
NO REPLY FOR TRACKING NUMBER, NO MODCHIP YET!

Tuesday, July 20, 2004 4:30 PM PST
REC'D MODCHIP from UPS.

Just a few days late but overall satisfied!

I recently ordered a Xenium Ice Combo, and I recieved a confirmation email in less than five minutes, After waiting 2 days I had recieved it (very fast shipping ) I installed it and it worked great, now thanks to ModWhiz I am writing this testimonial with my XBOX
I rate Modwhiz.com a 10/10


I still support Modwhiz 100%

I just talked with ModWhiz on msn messenger. He straightened everything out and was very polite. My package should arrive in a few days. Thanks a lot ModWhiz! Very good service, but a little slow on the emails. (You guys had me worried sick!)

Thought I'd post here because I am not getting any responce via e-mail from their shipping department.

I ordered my Xenium Ice combo on the 14th and used the 2-5 day shipping option. Soon after I requested a tracking number; the tracking number came quickly, but it's (hopefully) incorrect: it shows it being shipped to California instead of Utah.

I e-mailed their shipping department again asking what's going on and where my mod chips are, it's been over a week since I ordered and I'm on a deadline to get it installed for a client of mine.

I never got my package....turned out it never went through...they told me that they would refund my $67.95. That was like 5 days ago when they said that. They still have my money... I am VERY upset with Modwhiz.

I ordered a Xenium ICE chip on Thursday and it came on Tuesday, which is on time. Good job modwhiz, I will buy again!

My modchip came a couple of days late which wasn't a problem. It was wondering whether I got scammed since there was no reply for a tracking number.

I wouldn't have worried at all if I had the tracking number. I could've hounded UPS instead of Modwhiz.

Order ID 830098557
Order ID 830098485
At the moment as a first time purchaser i think your service SUCKS.
Heres why.....
After trouble with faults in your online processing i attempted to contact you to find out if i'd been billed once, twice or not at all.NO REPLY....even an email sent thru this forum to "ModWiz" NO REPLY.....their PM box is FULL

Now 23 hours after going thru the order process i finally get a confirmation email from "myPAYSystems" that yes there are 2 charges on my CC been debited.Still nothing at all from Modwhiz.

Because its taken so long to find out about it the option to "remove a duplicate purchase" is now unavailable and i have to go thru the process of getting one of these charges refunded instead of just removed.
Its also possible that within the 3 days you have to reply in regard to this refund request that the parts may get shipped hence i'm not going to get a refund.

You have NO PHONE available to sort this out
You have NO Prompt EMAIL service
Your PM mail box is FULL-(full of happy customers?)
GOOD service you think?
I THINK NOT

And i STILL have no idea of what the hells happening with order/orders

Hello,

Pretty much all these issues were solved...

If for some reason you still have any problems feel free to contact us at:

1-514-806-9659

We will be glad to help you resolve any outstanding issues.

Thank you,

ModWhiz.com

Order Number: 830107452

I had a fairly good experience with ModWhiz.com, due too the fact im in Australia i assumed it would take ages too get here however i was pleasently surprised, i ordered from them Friday night @ 10pm and it arrived here on Monday @ 2:55pm(I wasn't home, Yay for UPS Note, and got it Tuesday!), Which is fucking incredibly fast shipping, from Canada to Australia bypassing hawaii!! The product came decently packaged in a UPS Pad Pak and is an Authentic Xenium, but im yet too check if its in working order as of yet.

The only bad experience i had with the site is Contact, i messaged ModWhiz on IRC/MSN/EMAIL a total amount of say 15 times, and got 3 responses, with 1 being a really slow email. That being that i asked for a tracking number 2 hours after i purchased it and got it 28 hours later (Due too what ModWhiz say, claiming emails are backed up). So that was ironic. Another annoyance i had, small as it was, is a Confirmation Email, you recieve a email from there CC Verifier, but not till the Verifier, Verifies your account. A simple email from ModWhiz after completing the form, informing you, that you should recieve Payment notification within the next business day, would be GREAT.

But all in all the experience was great, if they could improve the customer service, through email/msn/irc it would be great, especially for international customers who can't call the toll free number internationally. If your looking for a company dealing in Original Xeniums and fast as hell shipping, ModWhiz.com is your choice.

www.Modwhiz.com is a great place to get your modchip from.

Ordered 5 Xenium ICE,
Received my order the same day !

GREAT SHOP A++

i ordered my xenium ice off modwhiz and the shipping and customer service was flawless. Replies are a little slow, but i think its a 1 person busniess, either way i got my chip & couldnt be happier :-D

Once i finally got it sorted
The shipping side was great it actually got shipped out the same day i ordered(US.Thursday) and was in my hands in Qld Australia(US Monday)That was also with UPS sending it to the wrong city to begin with(Sydney instead of Brisbane).

So as long as these people do make an attempt to iron out their communication side they'd be fine to deal with.
They've now got a ph no up on their site too which was'nt there when i was having trouble so hopefully they've heard what the herd thinks of no contact and addressed it....

Order ID 4772169

I am very displeased with the customer service.

I ordered a Xenium around 6 weeks ago. As far as I know, shipments made overseas are done through UPS. I do have an issue which is the origin of the problem, it is the fact that I reside in an Army post and UPS has always had trouble delivering mail to the army's mail system.

This part, is of course under no control of Modwhiz, and it is understandable. Supposedly, UPS sent the item back to the sender.

However, what has me so upset, and has given me such a bad impression of lack of profesionnalism and lack of ethics in this company, is the fact that I've written a couple of emails to the shipping department letting them know of the issue and asking for guidance and information regarding my problem.

No answer has been given up to date, other than the automated reply which states that I should be contacted within 24 hours after my email had been sent. Which of course, made it worse, since it seemed like nothing by mockery, given that, of course, my credit card was charged pretty much as soon as I placed the order.

I am willing to spend more of my time trying to solve the issue if anyone here is willing to do the same thing.

Order ID: 5158123
Date: Monday, August 02, 2004. 8:47:55 AM.

Looks like my story is similar to others. I ordered a pre-moded XBOX from their site and its been over 48 hours now. I sent them a couple of emails requesting the tracking number, but no response. called the phone number to get a status update, but the message says "we will be returning on August 2nd" - its the 4th today. I paid a lot for overnight delivery but they should have stated "it will be shipped overnight when it is ready to be shipped".

Has anyone else bought a premoded system from these guys? Any experiences opinions?

-Dino

Order ID: 5152255
Date: Sunday, August 01, 2004. 11:52:30 AM.



Hi All..

Very mixed reviews from me...


On one hand, The xbox w/ premod I order works well,

but I paid for a new xbox, not a refurb (in refurb box, looks fine, but definetely used)

I was expecting a brand new xbox like the site says:

ModWhiz now carries pre-mods! Due to the overwhelming demand we are now shipping brand new XBOX consoles with Xenium chips installed. This is the perfect solution for people wanting to avoid any installation problems and potentially damaging their XBOX. Let one of our qualified technicians do the work and get your XBOX at your door ready to go!

http://www.modwhiz.com/xbox_xenium.php



Its a 2002 xbox, with an old controller and a non-working video cable (using my brothers at the moment)

I will be calling them to work something out today... I will post any relevant information.

For 300 (after shipping) I am definetely disappointed.

Horrible expierance!!!

Order ID: 5125764
Date: Wednesday, July 28, 2004.


I placed the order and didn't worry about it. I figured professionalism would prevail and that it would actually get shipped. I attempted to contact him on Friday the 30th and got the automatic reply. Tried again Monday the 2nd via Email, PM and Phone.

Email just got the automated response except for a few times that said he would check... no reply... then one saying email sales@modwhiz.com or call sales at the number given... keep in mind I have called this number (non toll free) THREE times and left messages THREE times.

The PM's I've sent of course get unanswered so I'm not even bothering with that anymore.

Phone??? He still has a message saying he'll be out the 30th of July and it's the freakin 5th of August. If he hasn't had 'time' to change his frontline phone message then I'm sure he hasn't had time to send the damn thing.

As of last night I emailed him to cancel my order. I checked with my Credit Card company and it's showing as a 'pending' payment. Which basically means they checked to make sure I had the available credit but haven't charged me. Which to me means they haven't charged me because they haven't sent the damn thing over a week later.

I'm extremely disappointed and I wish I would of read and noted everyone elses complaints. It seems to be a hit or miss operation with no consistancy. Sometimes they're fast and apparently sometimes their slow. As a consumer I would rather take the safe road then deal with a reseller who will give me a 50-50 chance on having the product delivered in a timing manner.

In closing I wouldn't recommend this reseller to anyone. To any Fanboi of Modwhiz keep in mind this was my expierance and that's what I'm posting on. This was no fault of mine. I submitted my correct address, correct card #, I had available credit, I attempted to contact numerous times. I really wish I could go back and order from someone, anyone else. jnwylie@yahoo.com if anyone has any further questions, unlike Modwhiz I'll respond to your email.

Funny, it's been more than a week since I posted this message here and no reply either. Doing good, ModWhiz, doing good.

wow is modwhiz great! i emailed him at about 820 tonight talking about how i needed a chip for a school project. he replied by 850 saying that he'd be glad to ship it to my house asap. now thats a great person and a great store! all my future purchases xbox related will be from modwhiz! thank you so much!

Ordered 5 Xenium ICE again, got them in 24hour.

Very good shop to get your modchip !

Has anyone tried to make an online purchase recently with ModWhiz???

I keep getting a blank page with this error whenever I try to purchase something..

"Errors found. Process halted.
Company ID not registered."

any insight would be appreciated,

thanks

Ol Dirty Ewok

hi, about there online ordering it should be up very soon if its not already up there was some technically difficulties with the online ordering thing...sorry for the inconvience

Yeah they were having problems with their CC system. I was trying to place a $500+ order with them but they didn't seem too interested in finding another way to take my money, so I hit up ** ABUSE **. Hopefully their system is up and running again, they have great prices and their customer service seems decent but I wish they could be a little more flexible with payments.

Great guy, I needed some chips and I just contacted him via msn/irc chat and he was more then happy to send me chips even though the site wasnt open. I highly recomend him for all xodus needs. (fast shipping and I mean VERY fast next day)

5 other chip ordered from them...

Great service, got the chip the same day as always !

Great prices too !

I order a chip over 5 days ago with over night shipping. i havent recieved a email with a shipping number. The company also wont answer the dozens of emails ive sent to them. Right now im in the middle of fighting the payment with my credit card company. i dont suggest buying from this company. The only reason i went to this company is because of the good reviews. Im very unpleased with their service :

#20049064739353

I successfully placed an online order for (1) ICE/Solderless combo kit last Saturday, 10/02. Got a payment confirmation through payzip.net within minutes. I sent the shipping department @ Modwhiz (3) emails over the course of 5 days requesting a tracking # and have yet to receive a reply. Right now, I'm not even 100% confident anyone is aware of my order except for the folks at payzip who have already taken the funds. So far, not the best transaction, but given the numerous positive posts, I'll give Modwhiz the benefit of the doubt. I'll edit this post once this transaction succeeds/fails.


EDIT: Modwhiz came through in the end. I received the chip within 6 days of ordering it. My only comment is that with online purchases, the only thing to reassure customers that everything is in order is communicate with them. I personally never received a single email from anyone but the 3rd party payment company.

Ordered another batch of 5 Xenium ICE...

great place to buy chips

Same day delivery too

Order ID: 20041007153234
Date: 10/7/2004 11:44:00 PM (US-EST)

Well come on ModWiz I ordered mine on oct. 7 and still no chip. I got overnite shipping also. I have emailed them 3 times, the only confirmation I got from them is the payzip.net saying I paid. All I want is my xenium solderless chip or my money back. Any reply would be great.